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Vertex Arena

Reservation Agent

Arena – REDMOND, Washington
Department Arena
Employment Type 25-30 Hrs/Wk
Minimum Experience Entry-level
Compensation Minimum Wage + DOE

Reservation Agent 
Vertex Arena, Redmond, WA 98053

Vertex Arena is looking for an out-going person that can handle a high volume of incoming phone calls, event requests, point of contact sales, accurately book events and provide a quality experience for customers. The ideal candidate has telephone and online-booking experience, is highly motivated, customer savvy, and displays exceptional customer service skills.

Duties and Responsibilities

  • Promptly answer incoming calls and accurately respond to customer inquiries.

  • Provide prompt and courteous service to customers while handling a range of other requests.

  • Follow-up with incoming requests for parties and events.

  • Clearly communicate event packages and capture potential up-sell opportunities.

  • Consistently enter call details and client data into CenterEdge POS system.

  • Clearly communicate customer special requests for events.

  • Cross train in other areas to effectively communicate programs and activities to customers.

  • Attend staff training and meetings as required by the management team.

  • Provide facility tours as requested when other staff are unavailable.

  • Cash handling and reporting.

  • Perform open and/or close duties for reservation desk, lobby and restroom areas.

  • Ensure smooth and efficient traffic flow in and through lobby area, and into facility.

  • Report safety concerns to Assistant Operations Manager or Manager On Duty.

  • Maintain cleanliness of greeting lobby, reservation area and restrooms

  • Other duties as assigned by Operations Manager and other leadership

Qualifications

  • Previous cash handling experience required.

  • Proficient reading, writing and math skills.

  • Exceptional customer service skills and ability to relate to customers.

  • Must be able to handle heavy inbound customer traffic and calls and capture potential leads.

  • Work flexible hours including evenings, weekends and holidays.

  • Quickly grasp and communicate new policies, event types and procedures.

  • Exercise good judgment in personal actions and decisions.

  • Must be able to prioritize tasks and have excellent organizational skills.

  • Clearly explain expectations for events and bookings to customers.

  • Previous phone sales or reception experience is desired.

  • Computer savvy and able to quickly and accurately process and close a sale

  • Ability to operate a 2-way radio.

Details
  • Skills testing required including cash handling and word processing.

  • Position Availability: IMMEDIATELY 

  • Up to 30 hours per week including weekend, evenings and holiday coverage.

  • Reports to: Assistant Operations Manager

Mental and Physical Abilities
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

While performing the duties of this job, the employee may work in outside weather conditions.

The noise level in this work environment is usually moderate to loud.

Vertex Arena is an Equal Opportunity Employer.

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  • Location
    REDMOND, Washington
  • Department
    Arena
  • Employment Type
    25-30 Hrs/Wk
  • Minimum Experience
    Entry-level
  • Compensation
    Minimum Wage + DOE
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